Fences work outdoors, where ground movement, weather, vegetation, impact and maintenance all affect performance. A useful warranty therefore needs a clear scope, an agreed specification and a fair way to assess concerns.
WORKMANSHIP
Work should match the agreed scope.
FenceMasters aims to complete installation with reasonable care and skill and in accordance with the written project specification. If you believe the workmanship does not match that scope, contact us promptly with the project details, photographs and a description of the concern.
Where an inspection confirms a workmanship issue for which FenceMasters is responsible, the appropriate remedy will be discussed and carried out within a reasonable period, taking account of access, material availability and weather.
MATERIALS & PRODUCTS
Manufacturer terms remain product-specific.
Timber, coatings, steel systems, PVC components, glass, hardware and gate equipment may carry warranties supplied by their manufacturers. The length, conditions and remedy can differ between products. Any applicable documentation identified for your project should be kept with the quote and completion records.
Manufacturer warranties do not automatically cover installation issues, and a workmanship commitment does not replace the manufacturer's conditions. We will help identify which part of the project a reported concern relates to.
COMMON EXCLUSIONS
Events outside the installed scope.
Unless the written project documents say otherwise, warranty treatment may not cover normal weathering, colour variation in natural materials, customer-supplied materials, inadequate maintenance, misuse, impact, animals, vegetation, fire, flooding, severe storms, ground movement, work by others, changes to the surrounding site, or movement of structures to which fencing has been attached.
RAISING A CONCERN
Give us enough information to assess it.
- 01
Identify the project
Include the customer name, city, approximate completion date and quote reference if available.
- 02
Show the issue
Provide wide and close photographs and explain when the concern first became visible.
- 03
Allow assessment
Do not arrange alterations before FenceMasters has had a reasonable opportunity to inspect, except where urgent action is needed for safety.
Your statutory rights remain.
Nothing on this page limits rights that cannot lawfully be excluded. New Zealand consumer services may be covered by the Consumer Guarantees Act 1993, including guarantees that services are carried out with reasonable care and skill. Learn more from Consumer Protection New Zealand.
This page is general information. The written quote and project agreement record the specific commitments applying to an individual job.